Strategy

      

As an adjunct member of your team, they focus on solving complex, high impact problems, in collaboration with stakeholders in your company, with the ultimate goal of improving customer experiences and operating efficiency. And because they are remote, they can be in more than one place at one time.Our experts are transformation leaders with a passion for problem solving and improvement.

Through the many services they provide, they can help your organization scale for growth, become more customer focused, responsive and cost effective.

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Lean Transformation in Healthcare

  
   

TPMG Consulting has combined Lean Management, Robotic Process Automation (RPA),  and Artificial Intelligence into a powerful approach to eliminate waste, improve productivity and reduce the cost of doing business.  If your skilled employees are performing manual and repetitive tasks, contact us and learn how you can transform your work and:

  1. Measurably increase productivity by more than 35%.
  2. Complete tasks 10 times faster.
  3. Streamline processes and reduce the cost of operating.
  4. Eliminate slow, time consuming, interoperability failures .

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Sustaining a profitable business requires understanding the short and longer term factors that affect your company and its industry. TPMG consultants help you look at your business and its competitive position. We facilitate the process to generate a winning strategy and translating it into operational goals and initiatives. We then provide you with a coherent performance management system so you can successfully manage your strategy well throughout the fiscal year.


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Helping You Make It Happen!

Improve Business Efficiency with Design Thinking, Agile and Process Automation.

Our Operational Excellence team focuses on transforming our clients’ core business operations.  We advise, design, and implement improvements focused on “heart of the business” solutions in a variety of industries. Our professionals use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients’ priorities, helping them scale for growth, embrace the digital agenda and maximize operational efficiency.

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TPMG offers the healthcare industry the most effective and affordable performance improvement program in the nation - The Lean Transformation in Healthcare Delivery™ program.

Through professional services, training and certification your staff will effectively apply the concepts of performance management and continuous improvement to create and sustain a more productive, efficient and cost effective healthcare delivery organization.

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TPMG Clients

Lean Healthcare Certification Training

Through 16 units & 65 lessons, candidates learn the principles and applications which help hospitals and clinics implement a culture of continuous improvement and use methods such as lean management and practices like the Toyota Production System.

The program provides for a quality principles overview, in-depth instruction in management by fact, along with a structured performance improvement methodology used by Lean Six Sigma Black Belts and Master Black Belts worldwide.

[Black Belt Certification - Read More]

[Green Belt Certification - Read More]

      

Join our online Master Class: "Improving HCAHPS Scores and the Patient Experience." In this workshop, learn the type of careful qualitative and quantitative analysis that help health systems improve and sustain HCAHPS scores, patient satisfaction and maximize reimbursements.   Learn to:

  1. Properly analyze and interpret HCAHPS surveys.
  2. Structure and clarify patient experience initiatives.
  3. Pinpoint factors strongly influence willingness to recommend.
  4. Tie drivers of patient satisfaction to initiatives.
  5. Implement best practices from award-winning organizations.

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Lean Healthcare Training

      

A process mapping workshop is a 3 to 5 day event where workshop participants receive expert instruction and coaching to define, design and deliver actual process improvements. The workshop divided into 3 sections:

  1. Education:  learning to improve
  2. Application:  conducting a rapid improvement event 
  3. Improvement:  generating results

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Process Mapping Workshops

ROBOTICS PROCESS AUTOMATION (RPA)
CENTER OF EXCELLENCE (CoE)

Through a simple seven step process, TPMG delivers a low-cost solution for process improvement along with a simple and inexpensive software-based technology.  The service includes:

  • Developing RPA bots and putting them into production
  • Developing change management programs
  • Applying the required process re-engineering before the selected process is automated
  • Making sure the robots run without any issues

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Process Mapping Workshops

Process Transformation


Operational Excellence

Customer Experience Consulting

A recent Harvard Business School report found that "increasing customer retention rates by 5% increases profits by 25% to 95%.”  Research also found that existing customers are 50% more likely to try new products and spend 31% more, on average, compared to new customers.

Our voice of the customer services help our clients build customer loyalty, retention and advocacy.  Our work translates improvement in customer loyalty into measurable growth in top line revenue.

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Remote Consulting Services