TPMG's Skill Builder Market Place is a series of effective and affordable "how to" workbooks and online training modules that will help you develop a stronger set of professional skills. The workbooks are dynamic skill builders! Not only will they serve as study guides and instructional manuals, but they also have a free online "quick hit" training course associated with them. We are delighted to bring you this suite of skill builders and look forward to helping you build your human capital and increase your market value!
Skill Builder #1:
The Balanced Scorecard Workbook
A Step-by-Step Guide to:
1. Creating the Balanced Scorecard
2. Strategy Mapping
3. Performance Management
Learn to Implement The Balanced Scorecard!
This skill builder is intended for use with its online companion "quick hit" e-learning seminar. Each unit contains an overview of the key learning goals of the online seminar. The work book will serve as a guide for the seminar and as a reference for an actual implementation of the Balanced Scorecard.
Designing and Deploying Performance Metrics Workbook
A Step-by-Step Guide to:
1. Measurement System Design
2. Metrics Deployment
3. Metrics Reporting
Learn to Design and Deploy a System of Key Performance Indicators (KPIs)!
This skill builder is intended for use with its online companion "quick hit" e-learning seminar. Each unit contains an overview of the key learning goals of the online seminar. The work book will serve as a guide for the seminar and as a reference for an actual implementation of a system of key performance indicators (KPI's).
Learn to Improve Customer Satisfaction and Create Customer Loyalty!
This skill builder is intended for use with its online companion "quick hit" e-learning seminar. Each unit contains an overview of the key learning goals of the online seminar. The work book will serve as a guide for the seminar and as a reference for assessing the voice of the customer and designing and implementing a customer loyalty model.
