The Performance Management Group LLC

LEAN SIX SIGMA SERVICE EXCELLENCE

Green Belt Training & Certification

The Lean Six Sigma Green Belt Certification Program for Service Excellence is a 40 hour seminar and workshop.  The program provides a quality principles overview, in-depth instruction in management-by-fact, along with a structured performance improvement methodology and use of the Six Sigma tools utilized in over 80% of Six Sigma improvement efforts.  Contact TPMG for a course outline.

Professionals and organizations in the following industries would especially benefit from the program:

• Lean Six Sigma in Banking & Financial Services.
• Lean Six Sigma in Shared Services Organizations.
• Lean Six Sigma in Telecommunications.
• Lean Six Sigma in Logistics.
• Lean Six Sigma in Call Center Operations.
• Lean Six Sigma in Energy and Utilities.
• Lean Six Sigma in Insurance Companies.
• Lean Six Sigma in Government Services.

Since 1995, The Performance Management Lean Green Belt Certification Program has distinguished itself not only through ensuring the new analytical and statistical competencies of its graduates, but also through developing the vital "people skills" required to understand and overcome change. 

For successful completion of this course, each candidate will receive his/her Green Belt Certification and will become an expert practitioner in establishing your company's Lean Six Sigma Program while:

• Eliminating organizational failures, defects and errors.
• Removing process bottlenecks.
• Improving process cycle times.
• Cutting out excess cost due to poor quality and practices.
• Producing long term customer loyalty.
• Improving call center efficiencies.
• Establishing closer cross-functional relationships.

Each candidate will also receive:

1.  A 280+ page instructional manual and resource guide.

2.  Non-fee based support for project deployment.

3.  Fee based mentoring and support.  (mentoring optional)

4.  32.5 Professional Development Units (PDUs)

5.  3.3 Continuing Education Units (CEUs)

6.  Software application for the six sigma tool kit.

Who should attend Green Belt Training?

1.  First and second level team leaders and managers.

2.  Quality and process improvement professionals.

3.  Executives with a real desire to understand Six Sigma.

4.  Those professionals interested in becoming Six Sigma Certified.

Trainee Satisfaction Results:

1.  Training is relevant to job and duties -     97.2% - relevant to very relevant.

2.  Training methods helpful in learning -   97.3% helpful to very helpful.

3.  Competent instructors -       99.4% competent to very competent.

4.  Overall satisfaction with training -   96.4% satisfied to very satisfied.

   "The instructor’s explanations of the foundations of Six Sigma and the use of quality improvement techniques were helpful, as were the how to’s on using quantitative analysis.  The class participation exercises were done well.  I felt the instructor had a broad range of practical and theoretical knowledge and responded well to class questions.  I was pleased with the in-class use of the laptops and graphing and analysis exercises"

- Dave Houser