The Performance Management Group LLC

LEAN SIX SIGMA SERVICE EXCELLENCE 

Black Belt Training & Certification

The Lean Six Sigma Black Belt Certification Program for Service Excellence is a rigorous 80 hour program (1 week per month for 2 months) designed to produce competent graduates who effectively implement the Six Sigma principles that drive performance improvement in your services and transactional organization.   The program provides for a quality principles overview, in-depth instruction in management by fact, along with a structured performance improvement methodology used by Lean Six Sigma Black Belts and Master Black Belts world wide. 

• Lean Six Sigma for Healthcare.
• Lean Six Sigma for Call Center Operations.
• Lean Six Sigma for Energy and Utilities.
• Lean Six Sigma for Telecommunications.
• Lean Six Sigma for Logistics.
• Lean Six Sigma for Insurance.
• Lean Six Sigma for Financial Services.
• Lean Six Sigma for Government Services. 
  

As leaders, Black Belts perform various roles including but not limited to:

• Leading performance improvement efforts.
• Insuring the integrity of the Six Sigma (DMAIC) Process.
• Facilitating the accurate and effective use of Six Sigma tools.
• Providing one-on-one support to local personnel and Six Sigma Teams.

According to the Six Sigma Academy, Black Belts save companies approximately $230,000 per project and can complete four to 6 projects per year.  To date, TPMG Black Belts have averaged $256,000 per project hard dollar cost savings.  Contact TPMG for a detailed  course outline!

Upon successful completion of the program, each candidate will receive his/her Black Belt Certification and will be recognized as an expert practitioner in:

• Process design and improvement.

• Eliminating organizational failures, defects and errors.

• Producing long term customer loyalty.

• Improving call center efficiencies.

• Improving process cycle times.

• Managing cross functional work flows.

• Implementing the Balanced Scorecard (NEW!)

• Benchmarking for Continuous Improvement (NEW!)

Each candidate will also receive:

• An instructional manual and resource guide.

• Software application(s) to support the use of the Six Sigma Tool Kit.

• Mentoring support for project management.  (optional)

• 65 Professional Development Units - excluding project time (PDUs).

• 6.5 Continuing Educational Units (CEU's).

Who should attend Lean Six Sigma Service Excellence Black Belt training?

• First and second level team leaders and managers.

• Quality and process improvement professionals.

• Those professionals interested in becoming Six Sigma Certified.

• Consultants and professional managers.

Certification Requirements:  Successful completion of the certification examination in conjunction with the successful completion of a lean six sigma project. 

Trainee Satisfaction Results:

• Training is relevant to job and duties -     94.8% - relevant to very relevant.

• Training methods helpful in learning -   98.6% helpful to very helpful.

• Competent instructors -       98.7% competent to very competent.

• Overall satisfaction with training -   97.9% satisfied to very satisfied.

Next Public Session Training Date(s):    

Public Sessions Training Fee: 

Six Sigma Black Belt Public Session:  $3,500.00 per trainee (includes certification & software)

Class space is limited.  To register.....Click Here!

Lean Six Sigma Service Excellence Black Belt Certification On-Site Training: 

$26,400.00 for up to 25 Black Belt Candidates;  pricing includes materials, software and travel expenses.